Sophos Anti-Virus Installation Failure

If you get the "!!! Sophos Anti-Virus has Failed to install. Please Contact the VCU Help Desk @ 828-2227 !!!" message, your install failed. The most common reason this might happen is if you have another anti-virus program installed that you did not remove. First, look on your control panel to see if there's another anti-virus program, uninstall it, and try to install SophosAV again.

If you didn't find another anti-virus program, do a search on your computer for the file "Sophos Anti-Virus competitor list.txt." If your computer finds this file, save a copy of it to your desktop. Reinstall your old anti-virus software (so your computer remains protected) and call the Help Desk at 804-828-2227. Once a help ticket is generated, you may be asked to send this file to your Help Desk technician. The Help Desk will work with you to resolve this issue so you can install Sophos.

More information: Expanded instructions with pictures